Refund and Return Policy
Below are the detailed instructions on how to process a return or exchange. Please see whether either of these pertain to you and if the item(s) are covered by our return policy within 7 days of receipt.
The following reasons are COVERED by our Return/Exchange Policy. (Within 7 days of receipt)
- It arrived wrong item/color.
- It arrived damaged, in the wrong size, or in poor/defective quality.
- You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to StyleBizarre.
- Packages were get lost in transit.
The following reasons are NOT covered by our Return/Exchange Policy. (Outside of the 7 days of receipt)
- Special sale items(lucky bag) and Clearance items(Final Sale) cannot be returned or exchanged.
- Products were made in incorrect size due to customers providing incorrect size.
- Worn, used, stained, trimmed wigs, altered items cannot be returned or exchanged.
- Products destroyed or returned due to failure to sign for receipt in time.
Below are the detailed instructions on HOW TO PROCESS a return or exchange.
- First of all, please contact our after-sale service via [email protected], we will check the issues and confirm the return details for you. Otherwise, we do not accept the return without the consent of the customer service.
- Please send the related evidence to confirm the problem, so we can claim it for you.
- Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at the seller’s expense through registered mails with the online delivery tracking number.
- The refunds will be returned back to you in 3 business days after we receive the item in good condition.
- Please allow 1 inch differs due to manual measurement, thanks ((1inch=2.54cm, 1cm=0.39inch)
- Our standard size chart is close to the US Size and its finished costume size. We suggest taking our size chart as a guideline before you choose the size.
- If you don’t know how to choose the size, we suggest you have someone else help you to take your measurements, and then choose our custom size.
- As different computers display colors differently, the color of the actual item may vary slightly from the above images, thanks for your understanding.